FREQUENTLY ASKED QUESTIONS
What if I don’t have a finished design?
We offer custom design services. Our lead graphic designer has years of experience, and I know we can design what you need. Whether it be a simple logo, or a complex graphic we have you covered.
Do you charge setup fees, and why?
Yes, for screen printing. Setup covers the labor involved in preparing your job: pulling and loading screens, taping, pulling ink colors, and registering the job for alignment. As Justin puts it, setup fees cover the work it takes to transition the press from one job to yours. It’s the same process whether you’re ordering 12 shirts or 500, which is part of why larger orders cost less per piece.
Do you offer volume discounts?
Yes. The more you order, the lower your per-piece cost. Moving from 24 to 100 pieces on a screen print order, for example, can save over $1.25 per print location. That’s because setup costs are fixed regardless of quantity, so they get spread across more items as your order grows.
How long does a typical order take?
Standard turnaround for screen printing and DTG is 7 to 10 business days from when you place your order. During busy seasons this can extend, so if you have a deadline, let us know upfront and we’ll tell you straight away if we can meet it.
Do you offer rush orders?
Reach out and ask. We won’t commit to a deadline we can’t hit, but if there’s flexibility in the schedule we’ll do what we can. Call us at 801-657-7775 to discuss.
What file format do you need for artwork?
Vector files work best for screen printing and embroidery. If your artwork isn’t print-ready, we can help with digitizing.
Do you ship orders?
Yes. We ship via UPS Ground and orders go out within one business day of completion. We ship all over the country.Even some international orders.
What if I need embroidery and screen printing on the same order?
We handle both in-house, so you can send everything to one place instead of coordinating with multiple vendors.
What is your minimum order size?
Depending on the item, and printing process for the item, there will be different minimums. For printed apparel typically we can do 1, embroidery is 12, and other items feel free to contact us for a free quote.
Where are you located?
6186 300 W
Salt Lake City, UT 84107
How do I become a contract printing partner?
We only work with other businesses in the industry. To get started, email us at info@jcprodesign.com with a description of your business, a link to your website or social media, your sales tax exemption, and the services you’re looking for. We’ll take it from there.
Can I bring in my own shirts to be printed?
Yes you can. We do have a waiver to sign that states we will not replace or refund any items that get damaged, or misprinted. We also cannot guarantee print quality or longevity on items we do not supply. All of the items we offer are designed for us to decorate. Which is why we have that waiver in place.
Which payment methods do you accept?
Online we accept PayPal and all major credit cards. In store we accept cash, check, cards, Venmo, Apple Pay, Messenger Pay, and Zelle.
What is your return policy?
All items are custom made to order, and we do everything we can to ensure accuracy. If there’s a defect in the garment or print, we’ll replace the items or work out a refund.
How much is it to digitize my artwork?
It depends on the artwork. Everyone’s design is different, and the cost comes down to how much time we spend on it. Most designs take an hour or two. We also offer discounts based on order size.
